Infosys shared SAP solutions reduced maintenance costs by 34% for US Chemicals manufacturer.

A US manufacturer of speciality chemicals with a turnover of $2.5 billion and dealing in chemicals such as polymer additives, catalysts...

A US manufacturer of speciality chemicals with a turnover of $2.5 billion and dealing in chemicals such as polymer additives, catalysts and fine chemicals with a global presence across Americas, Europe and Asia Pacific was looking to reduce the total cost of support for SAP application support and ensure a scalable, flexible platform was in place to meet future business and IT demands. Among some of the other challenges were, to free up internal staff to do more value added work alongside the demands of the business. The company also wanted to leverage a cost effective and an efficient solution for IT service management including, incident, problem, change management & enhancements and be able to effectively track and monitor service levels. The application management services for the SAP application landscape included SAP R/3 (FICO,SD,MM,PS, PP,PM,QM,etc.)This Chemicals manufacturing company got in touch with Infosys, whose Global enterprise shared services support delivery model providing 24 X 7 coverage across North America, Europe, Asia Pacific worked well for them. The innovative Pay- Per-Use pricing model from Infosys provided the slab based flexibility for the customer to choose from incidents and enhancements alike, significantly reducing operating overhead for the company. It also enabled efficient knowledge transition for the company across multiple locations and effective doccumentation of the captured knowledge. The results delivered over a 3 year period indicated a 34% reduction in overall maintenance and operating costs. The extended coverage on 24hr basis ensured the business critical applications were continuously monitored and attended to in case of any incidents. Finally the shared SAP solutions from Infosys helped the chemicals manufacturer build a scalable model which could support all future projects, roll-outs and implementation. Is your content lying idle on your website/blog? We put your content to work.