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Showing posts with label supply chain. Show all posts
Showing posts with label supply chain. Show all posts

Thursday, November 7, 2013

TCS SAP mobility solutions improves operational efficiency, productivity for Cargotec.


Cargotec, is a leading provider of cargo handling solutions, whose products are present in every major cargo hub worldwide and are used in ships, ports, terminals, distribution centers, heavy industry and on-road load handling globally. For each of its cargo-moving equipment offerings, Cargotec’s mobile service technicians provide ongoing preventive maintenance and repairs. To serve remote customers, they relied on paper and clipboard processes. Cargotec sought a mobile solution that would connect its technicians directly, via laptop, to the information they needed, so that they could efficiently manage the service van, inventory of parts and directly order required parts, either from the central warehouse to the van, or to the customer’s location. To optimize order and inventory management efficiencies and improve customer satisfaction, TCS was entrusted with this challenge who evaluated and analyzed a variety of possible mobility solutions. As part of the global process streamlining, TCS chose the SAP technology to implement the process of customer service. To that end, the mobile solution seamlessly integrated with Cargotec's existing SAP ECC 6.0 back-end processes with SAP Mobile Platform (Sybase Unwired Platform), a mobile platform that overlays Cargotec’s back-end data sources and enhances them with mobile-specific scenarios and interfaces. The results were outstanding. The average turnaround time for completion in the system had been reduced from 38 days to 14 days, a 60% reduction supported by the new mobility solution. The newly gained process efficiencies also helped improve JIT inventory control and other resource scheduling. Finally access to detailed work orders and customer requests and requirements had enabled improvements in customer service. DOWNLOAD VALVE SOLUTIONS APP. WANT TO PROMOTE YOUR PRODUCT? FEEDBACK @anand_rkrishnan